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Refund and Cancellation Policy

Payment, Refunds, Upgrading and Downgrading Terms

  • If you are buying online a valid credit card is required for paying accounts. We reserve the right to accept or reject the payment made through credit cards.
  • NxtZenItSolutions offers a 100% guarantee. If you are not fully satisfied with the computer service that was provided to you, then we offer a full refund upon request (assuming that request is made within 90 days of the service date).
  • All fees are inclusive of all taxes, levies, or duties imposed by taxing authorities of USA, and you shall be responsible for payment of all such taxes, levies, or duties, if levied in your country.
  • We don’t store credit card information for any customer and we would not do any charging without your explicit consent.

Cancellation and Termination

  • You are solely responsible for properly cancelling your account. An email or phone request to cancel your account to your account manager is a must and you must receive a confirmation from your account manager on the date of cancelation.
  • All of your data stored with us will immediately be archived from active servers and maybe stored with us for any future use.
  • If you cancel the Service before the end of your current paid up month, your cancellation will take effect immediately and we will not be charge you again.
  • NxtZenItSolutions, in its sole discretion, has the right to suspend or terminate your account and refuse any and all current or future use of the Service, for reasons such as unauthorized access of our portal, servers and databases, abusive behaviour, data theft, improper utilization of our services, using the service for PC other than the one which has been registered for use with NxtZenItSolutions, among other reasons. Such termination of the Service will result in the deactivation or deletion of your Account or your access to your PC Support Service.
  • Any use of software which is not legal may result in termination of your services and cancellation of your account by NxtZenItSolutions.
  • NxtZenItSolutions reserves the right to refuse service to anyone for any reason at any time.

Modifications to the Service and Prices

  • NxtZenItSolutions reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice.
  • Prices of all Services are subject to change upon 30 days notice from us. Such notice may be provided at any time by posting the changes on our website NxtZenItSolutions or by sending an e-mail to you at our registered account.

Credit Card Billing

You may be asked to provide us with a credit card number from a card issuer that we accept in order to activate your Service. You hereby authorize NxtZenItSolutions to charge and/or place a hold on your credit card with respect to any unpaid charges for Services or any related equipment. You authorize the issuer of the credit card to pay any amounts described herein without requiring a signed receipt, and you agree that these charges are to be accepted as authorization to the issuer of the credit card to pay all such amounts.

You authorize NxtZenItSolutions and/or any other company who bills products or services, or acts as billing agent for NxtZenItSolutions to continue to attempt to charge and/or place holds with respect to all sums described herein, or any portion thereof, to your credit card until such amounts are paid in full. You agree to provide NxtZenItSolutions with updated credit card information upon NxtZenItSolutions request and any time the information you previously provided is no longer valid.

You acknowledge and agree that neither NxtZenItSolutions nor any NxtZenItSolutions affiliated company will have any liability whatsoever for any non-sufficient funds or other charges incurred by you as a result of such attempts to charge, and/or place holds on, your credit card. If you mistakenly provide a debit card number, instead of a credit card number, you authorize all charges described herein to be applied to such debit card unless and until you provide a credit card number.

In the event you are enrolled, or later enroll, in an automatic payment or electronic funds transfer plan, you agree that all sums described herein may be charged, at NxtZenItSolutions option, to the account number provided for such automatic payment or electronic funds transfer plan. When payment is made by credit card or debit card, payment will also be subject to the terms and conditions established by the credit or debit card issuer. If charges cannot be processed through your credit card, or if your bank draft or electronic funds transfer is returned for insufficient funds, we will charge you an additional $15.00.

*Disclaimer: NxtZenITSolutions provides services for diagnostic and technical support issues for laptops, desktops, tablets and mobile devices. We are a THIRD PARTY solution and we are NOT AFFILIATED with any brands, trademarks, logos, or any other company names used. The brand names, trademarks, and logos belong to their respective owners and are for representation purposes only.

Services

  • Help Desk Services
  • Email Fix
  • Software Installation
  • Data Backup
  • Expert Support
  • Clean PC
  • Monitoring and Alerts

Contact Information

46090 Lake Center Plaza, Suite 108, Sterling, VA 20165.

 

1-844-401-0151

info@nxtzenitsolutions.com

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